🔐 Privacy Policy – Pressure Washed Australia

Last Updated: July 2025
Email: pressurewashedaustralia@gmail.com

At Pressure Washed Australia, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with us through our website, quote forms, or advertising platforms such as Facebook and Instagram. We are committed to transparency, data security, and respecting your rights.

1. Introduction

Pressure Washed Australia is a professional surface cleaning company servicing residential and commercial properties across Sydney. We specialise in driveway pressure washing, full house washes, car park & strata cleaning, and commercial-grade sealant services.

To deliver these services, we may collect certain personal information to ensure timely service, accurate quotes, and a smooth customer experience. This policy outlines how we handle and protect your information.

2. Information We Collect

2.1 Personal Details

• Full Name
  
  
• Email Address
  
  
• Phone Number
  
  
• Property Address or Suburb
  
  
• Preferred Contact Method
  
  

2.2 Project Information

• Type of pressure washing or sealing required
  
  
• Desired service date or urgency
  
  
• Notes submitted through our contact or quote forms
  
  

2.3 Technical & Usage Data

• IP Address
  
  
• Browser and device type
  
  
• Pages visited on our website
  
  
• Referral source (e.g., Facebook, Instagram, Google Ads)
  
  

2.4 Meta Lead Ads Submissions

When you fill out a lead form via Facebook or Instagram, we may receive pre-filled and user-entered data including your name, contact number, email, and service type or interest.

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries and send quotes
  
  
• Schedule service appointments or site visits
  
  
• Provide updates and promotions (only if opted in)
  
  
• Improve our website, ads, and customer experience
  
  
• Fulfill legal or business obligations
  
  

We never sell or rent your personal data to unrelated third parties.

4. Legal Basis for Processing

We collect and use personal data under the following lawful bases:

• Consent – for forms, ad submissions, or newsletter opt-ins
  
  
• Contract – to provide services you request
  
  
• Legitimate Interest – to improve service delivery and communications
  
  
• Legal Obligation – where we’re required to store or disclose data under law
  
  

5. Data Sharing & Disclosure

Your information may be shared only with:

• Internal team members for quoting and service delivery
  
  
• Trusted third-party tools (e.g., Meta Ads, Google Analytics, CRM software)
  
  
• Website or marketing partners under signed confidentiality agreements
  
  

We do not share or sell your information to any third-party marketers or unrelated businesses.

6. Data Security

We protect your data using:

• Secure HTTPS encryption
  
  
• Protected lead forms
  
  
• Password-secured platforms
  
  
• Limited data access to authorized personnel only
  
  

In the unlikely event of a data breach, we will notify affected parties and follow relevant reporting procedures.

7. Data Retention

We retain your data only for as long as necessary to fulfill your requests, manage active services, and meet legal obligations (e.g., tax, audit, compliance).

8. Your Rights & Choices

You have the right to:

• Access your data
  
  
• Request corrections or updates
  
  
• Request data deletion (where legally permitted)
  
  
• Opt out of marketing communications at any time
  
  
• File a privacy complaint with the OAIC (Office of the Australian Information Commissioner)
  
  

To exercise any of these rights, contact us at: pressurewashedaustralia@gmail.com

9. Cookies & Tracking Technologies

We use cookies and analytics tools (such as Meta Pixel and Google Analytics) to:

• Measure how users interact with our website
  
  
• Track ad conversions and service interest
  
  
• Improve website speed and experience
  
  

You can manage cookies via your browser settings.

10. Third-Party Services

If you engage with our business via external platforms, refer to their privacy policies:

• Meta (Facebook/Instagram): https://www.facebook.com/policy.php
  
  
• Google: https://policies.google.com/privacy
  
  

11. Changes to This Privacy Policy

We may update this policy periodically. All changes will be posted on this page with the updated effective date. Continued use of our services implies acceptance of the latest terms.

👉 https://pressurewashedaustralia.com.au/privacy-policy (placeholder link)

12. Contact Us

For privacy-related questions or data requests, please contact:

Pressure Washed Australia
📧 Email: pressurewashedaustralia@gmail.com
📍 Sydney, NSW, Australia
📞 Phone: 0416 707 070
🌐 Website: www.pressurewashedaustralia.com.au